RMA policy
The breakage, or the dysfunctions due to a bad handling, a nonconforming use, oxidation, ... are not taken in charge by this guarantee.
If however you meet a dysfunction on one of our products we invite you to follow the procedure which follows:
- You must create a return of part(s) request from your customer account.
- Indicate the parts to be returned, the quantity as well as the reason (description of the problem), print the return form and attach it to the package so that we can process your request.
- The labels or stamps of guarantee present on our spare parts, must not be removed or damaged. If this is not the case, we will refuse to accept the warranty.
- Upon receipt of your request, your file will be processed by our services within 24 hours.
- Once your request is validated, you must return the products to us.
- It is your responsibility to protect the products with the greatest care and to choose a suitable carrier. The risk related to the transport of the after-sales service is at your charge.
- The parts not taken in charge are not sent back to the customer unless the latter expressly requests it, in which case the shipping costs will be at his expense.
- spare parts must be in perfect condition and not show any scratches or traces of use (especially glue or adhesive). A spare part (generic or original) loses its manufacturer's warranty as soon as it is installed on the end customer's device.
- We inform you that Samsung, Huawei and Xiaomi Service Pack displays are not eligible for our warranty program. Thus, no exchange or refund will be made on these parts.
By purchasing, you agree to the warranty guidelines
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- Macbook Air A1465
- Macbook Air A1466
- Macbook Air A1932
- Macbook Air A2179
- Macbook Air A2337
- Macbook Air A2681
- Macbook Air A2941
- Macbook Pro A1398
- Macbook Pro A1502
- Macbook Pro A1706
- Macbook Pro A1707
- Macbook Pro A1708
- Macbook Pro A1989
- Macbook Pro A1990
- Macbook Pro A2141
- Macbook Pro A2159
- Macbook Pro A2251
- Macbook Pro A2289
- Macbook Pro A2338
- Macbook Pro A2442
- Macbook Pro A2485
- Macbook Pro A2779
- Macbook Pro A2780
- Macbook Pro A2918
- Macbook Pro A2991
- Macbook Pro A2992
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- GinkoMall - Mobile Parts Sales
- +393807918086 (Whatsapp)
- Lun-Sab 10.00 - 18.00
- ginkomall@hotmail.com
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