RMA policy
The breakage, or the dysfunctions due to a bad handling, a nonconforming use, oxidation, ... are not taken in charge by this guarantee.
If however you meet a dysfunction on one of our products we invite you to follow the procedure which follows:
- You must create a return of part(s) request from your customer account.
- Indicate the parts to be returned, the quantity as well as the reason (description of the problem), print the return form and attach it to the package so that we can process your request.
- The labels or stamps of guarantee present on our spare parts, must not be removed or damaged. If this is not the case, we will refuse to accept the warranty.
- Upon receipt of your request, your file will be processed by our services within 24 hours.
- Once your request is validated, you must return the products to us.
- It is your responsibility to protect the products with the greatest care and to choose a suitable carrier. The risk related to the transport of the after-sales service is at your charge.
- The parts not taken in charge are not sent back to the customer unless the latter expressly requests it, in which case the shipping costs will be at his expense.
- spare parts must be in perfect condition and not show any scratches or traces of use (especially glue or adhesive). A spare part (generic or original) loses its manufacturer's warranty as soon as it is installed on the end customer's device.
- We inform you that Samsung, Huawei and Xiaomi Service Pack displays are not eligible for our warranty program. Thus, no exchange or refund will be made on these parts.
By purchasing, you agree to the warranty guidelines
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About company
We are a professional supplier of spare parts for mobile devices, selling spare parts for mobile phones, tablets, computers, etc. We can also provide you with professional repair tools and necessary assistance.
Our laboratory was established 10 years ago to provide repair services for other counterparts. We saw that many other colleagues were annoyed because they could not find spare parts, so we set up a spare parts sales department. We promise to sell high-quality spare parts and provide warranty service. Because our spare parts are carefully selected by professional repair masters.
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Contact us
- GinkoMall - Mobile Parts Sales
- +393807918086 (Whatsapp)
- Lun-Sab 10.00 - 18.00
- ginkomall@hotmail.com
- Visualizza sulla mappa
© 2023 - 2025 GinkoMall - Mobile Parts. All trademarks are properties of their respective holders. GinkoMall CO., LIMITED is a third party replacement part wholesaler and does not own or make claim to those trademarks used on this website in which it is not the holder.