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RMA policy
The breakage, or the dysfunctions due to a bad handling, a nonconforming use, oxidation, ... are not taken in charge by this guarantee.
If however you meet a dysfunction on one of our products we invite you to follow the procedure which follows:
- You must create a return of part(s) request from your customer account.
- Indicate the parts to be returned, the quantity as well as the reason (description of the problem), print the return form and attach it to the package so that we can process your request.
- The labels or stamps of guarantee present on our spare parts, must not be removed or damaged. If this is not the case, we will refuse to accept the warranty.
- Upon receipt of your request, your file will be processed by our services within 24 hours.
- Once your request is validated, you must return the products to us.
- It is your responsibility to protect the products with the greatest care and to choose a suitable carrier. The risk related to the transport of the after-sales service is at your charge.
- The parts not taken in charge are not sent back to the customer unless the latter expressly requests it, in which case the shipping costs will be at his expense.
- spare parts must be in perfect condition and not show any scratches or traces of use (especially glue or adhesive). A spare part (generic or original) loses its manufacturer's warranty as soon as it is installed on the end customer's device.
- We inform you that Samsung, Huawei and Xiaomi Service Pack displays are not eligible for our warranty program. Thus, no exchange or refund will be made on these parts.
By purchasing, you agree to the warranty guidelines
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Realme GT Neo 6
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- Realme 10 4G (2022)
- Realme 10 Pro (2022)
- Realme 11 5G (2023)
- Realme 11 Pro (2023)
- Realme 11 Pro Plus (2023)
- Realme 12 4G (2024)
- Realme 12 5G (2024)
- Realme 12 Plus 5G (2024)
- Realme 12 Pro 5G (2024)
- Realme 12 Pro Plus 5G (2024)
- Realme 12x 5G (2024)
- Realme 14 Pro 5G (2025)
- Realme 14 Pro Plus (2025)
- Realme 14x 5G (2025)
- Realme 3 (2019)
- Realme 3 Pro (2019)
- Realme 5 (2019)
- Realme 5 Pro (2019)
- Realme 5i (2020)
- Realme 5s (2019)
- Realme 6 (2020)
- Realme 6 Pro (2020)
- Realme 6i (2020)
- Realme 6s (2020)
- Realme 7 (2020)
- Realme 7 5G (2020)
- Realme 7 Pro (2020)
- Realme 7i (2020)
- Realme 8 4G (2021)
- Realme 8 5G (2021)
- Realme 8 Pro (2021)
- Realme 8i (2021)
- Realme 9 4G (2022)
- Realme 9 5G (2022)
- Realme 9 Pro (2022)
- Realme 9 Pro Plus (2022)
- Realme 9i (2022)
- Realme C11 (2020)
- Realme C11 (2021)
- Realme C2 (2019)
- Realme C20 (2021)
- Realme C21 (2021)
- Realme C21Y (2021)
- Realme C25Y (2021)
- Realme C3 (2020)
- Realme C30 (2022)
- Realme C31 (2022)
- Realme C33 (2022)
- Realme C35 (2022)
- Realme C51 (2023)
- Realme C53 (2023)
- Realme C55 (2023)
- Realme C61 4G (2024)
- Realme C63 4G (2024)
- Realme C65 4G (2024)
- Realme C67 4G (2023)
- Realme C75 4G (2024)
- Realme GT 2
- Realme GT 2 Pro
- Realme GT 5G (2021)
- Realme GT 6
- Realme GT 6T
- Realme GT Master (2021)
- Realme GT Neo 2
- Realme GT Neo 3
- Realme GT Neo 3T
- Realme GT Neo 6
- Realme GT Neo 6T
- Realme Narzo 20A
- Realme Narzo 30 5G
- Realme Narzo 30A
- Realme Narzo 50
- Realme Narzo 50 5G
- Realme Narzo 50A
- Realme Note 50 (2024)
- Realme Note 60
- Realme X2 Pro (2019)
- Realme X3 SuperZoom (2020)
- Realme X50 (2020)
- Realme X50 Pro (2020)
- Realme XT (2019)
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