RMA policy
The breakage, or the dysfunctions due to a bad handling, a nonconforming use, oxidation, ... are not taken in charge by this guarantee.
If however you meet a dysfunction on one of our products we invite you to follow the procedure which follows:
- You must create a return of part(s) request from your customer account.
- Indicate the parts to be returned, the quantity as well as the reason (description of the problem), print the return form and attach it to the package so that we can process your request.
- The labels or stamps of guarantee present on our spare parts, must not be removed or damaged. If this is not the case, we will refuse to accept the warranty.
- Upon receipt of your request, your file will be processed by our services within 24 hours.
- Once your request is validated, you must return the products to us.
- It is your responsibility to protect the products with the greatest care and to choose a suitable carrier. The risk related to the transport of the after-sales service is at your charge.
- The parts not taken in charge are not sent back to the customer unless the latter expressly requests it, in which case the shipping costs will be at his expense.
- spare parts must be in perfect condition and not show any scratches or traces of use (especially glue or adhesive). A spare part (generic or original) loses its manufacturer's warranty as soon as it is installed on the end customer's device.
- We inform you that Samsung, Huawei and Xiaomi Service Pack displays are not eligible for our warranty program. Thus, no exchange or refund will be made on these parts.
By purchasing, you agree to the warranty guidelines
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- BlackView A100 2021
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- BlackView A52 Pro 2023
- BlackView A53 Pro 2023
- BlackView A55 Pro 2022
- BlackView A60 Pro 2024
- BlackView A70 2021
- BlackView A80 Plus 2020
- BlackView A85 2022
- BlackView A90 2021
- BlackView A95 2022
- BlackView A96 2023
- BlackView BL8800 Pro 2022
- BlackView BL9000 Pro 2024
- BlackView BV5300
- BlackView BV6200 Pro
- BlackView BV6600 Pro
- BlackView BV7100
- BlackView BV7200
- BlackView BV8100
- BlackView BV8200
- BlackView BV8900
- BlackView BV9300
- BlackView Shark 8
- BlackView Wave 6c
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- GinkoMall - Mobile Parts Sales
- +393807918086 (Whatsapp)
- Lun-Sab 10.00 - 18.00
- ginkomall@hotmail.com
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